Privacy Policy

1. Who We Are

Propnoma is a proprietary software platform owned, operated, and published by Quorien Shift LLC, a limited liability company incorporated in Wyoming, USA (referred to as "we", "us", "our", or "the Company").

• As a Data Controller: For your own account registration, subscription details, and billing information, Quorien Shift LLC acts as the data controller.
• As a Data Processor: For the tenant, owner, and property data that landlords and letting agencies enter into Propnoma or invite people to, the respective landlord or agency is the primary data controller. Quorien Shift LLC processes that data strictly on their behalf as a data processor. Landlords and agencies can request a Data Processing Agreement (DPA) from us.

2. Data We Collect

We collect the following categories of personal data:

• Account information: Full name, email address, hashed password.
• Profile data: Phone number and your assigned role (landlord, letting agency staff, landlord managed by an agency, or tenant).
• Property and lease data: Physical addresses, rent amounts, lease dates, deposit amounts.
• Payment data: Subscription billing history and rent payment transactional logs. All credit card details and bank routing profiles are handled directly by our independent third-party payment infrastructure providers; we never store or see raw credit card numbers or raw banking passwords on our local databases.
• Usage data: IP addresses, browser type, pages visited, operating system, and timestamps.
• Communications: Messages, logs, or inquiries sent via our contact form or support email infrastructure.

3. How We Use Your Data

We use your personal data to:

• Create and manage your account and deliver the Propnoma core service.
• Process premium software subscription payments and manage platform tiers.
• Trigger native automated transactional notifications, including rent reminders, platform invitations, lease updates, and payment confirmations.
• Monitor website traffic metrics using cookie-free, aggregated page analytics to safeguard network performance (no personal profiling or cross-site tracking is performed).
• Respond to customer support operations and detect, investigate, or prevent security fraud.

4. Legal Basis for Processing (GDPR)

If you reside within the European Economic Area (EEA), we process your data under the following legal bases:

• Contract performance: Processing necessary to execute our terms and deliver the software utility you registered for.
• Legitimate interests: Monitoring platform performance, enhancing system data security, preventing cross-tenant abuse, and optimizing software interfaces.
• Legal obligation: Retaining corporate financial logs and transaction records as mandated by applicable international tax and company laws.
• Consent: For any optional feature-update notices or direct communications (which you may freely withdraw at any time).

5. Service Providers & International Transfers

We utilize trusted third-party service providers to safely scale and operate Propnoma. Every provider is selected under strict data processing standards. Where providers process information outside the European Economic Area (EEA), they are bound by Standard Contractual Clauses (SCCs) or equivalent cross-border data security transfer mechanisms recognized under the GDPR.

We strictly do not sell, rent, lease, or trade your personal analytical data or user records to any third party for marketing or advertising monetization campaigns.

6. Data Retention

We retain your personal data for as long as your corporate account layout remains active. If you initiate an account closure, your specific personal data structures are permanently scrubbed or anonymized from active production databases within 30 days. Certain transaction frameworks and financial accounting records may be securely archived for longer periods to satisfy statutory tax obligations.

7. Security Measures

We apply appropriate technical, administrative, and organizational security protocols to mitigate data loss or unauthorized access risks. This includes the complete enforcement of SSL/TLS encryption for all data in transit, AES-256 encryption configurations for data at rest, and strict internal access control limitations. While we deploy modern protective infrastructure, no transmission channel over the web is completely invulnerable; therefore, we cannot guarantee absolute storage security.

8. Your Rights

Under the GDPR, European residents hold comprehensive data protection rights regarding their personal profiles:

• Right of access: Request a direct digital copy of the specific data we hold regarding your profile.
• Right to rectification: Request immediate updates to correct inaccurate or incomplete fields.
• Right to erasure: Request the complete deletion of your records ("the right to be forgotten").
• Right to restrict processing: Request that we temporarily limit how your personal data is utilized under specific parameter disputes.
• Right to data portability: Export your application data structural files in a standard, machine-readable format.
• Right to object: Challenge processing protocols rooted in legitimate company interests or direct outreach efforts.
• Right to withdraw consent: Immediately cancel any voluntary processing permissions you previously granted without affecting past legal usage.
• Right to lodge a complaint: You preserve the legal right to report a grievance to the local data protection supervisory authority in your respective country of residence. A list of EU/EEA supervisory authorities is available from the European Data Protection Board (edpb.europa.eu).

To execute an official inquiry or exercise any stated consumer rights, contact our privacy desk directly at privacy@propnoma.com.

9. Cookies

We strictly utilize functional cookies necessary to run our core software utilities. These are confined to maintaining your active secure login session, preserving your application theme/language preferences, and ensuring correct multi-tenant visibility for letting agency account switches.

We do not inject tracking cookies, behavioral tracking pixels, or cross-site promotional advertising frameworks inside our software application. Our public marketing pages utilize cookie-free, fully anonymized analytics (Vercel Web Analytics) to observe general traffic trends without capturing individual IP addresses, identifying physical users, or tracking activity outside of Propnoma web pages. If you agree when asked on arrival, and then sign up, we also note which campaign link or website first brought you to Propnoma, the page you arrived on, and your optional answer to “How did you hear about us?”. Until you sign up this stays in your own browser’s local storage (cleared after 90 days) and is never sent to us or anyone else; at signup it is saved with your account, used only to understand which of our marketing works, and deleted with your account.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect changing regulatory requirements or platform feature enhancements. If modifications significantly alter your processing rights, we will dispatch a direct notice to your registered account email or display a clear dashboard banner at least 14 days before the policy adjustments go into active effect. Continuing to access your account after the update window indicates full acceptance of the revised text.

11. Contact

For any data compliance questions, privacy verification requests, or DPA documentation inquiries, contact us at: